Shipping & Returns

SHIPPING


We can ship to virtually any address in the world. However, there are restrictions on some products, and certain items cannot be shipped to international destinations. 


We process orders Monday through Friday and can get all your products out of our warehouse within 3 to 5 business days. 


Expedited shipping means that your order will be processed and shipped out on the next business day. 


Business days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 


During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our products are just so awesome that everyone wants them. 


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may or may not appear on the shipping quotes page. 



RETURNS


If for any reason you are unsatisfied with our products, you can reach out to one of our customer support team members to let us know what you were unhappy about, by contacting us here:customercare@k1.gg


Please include the order number and a brief description of your issue. You will be contacted within 24 hours via email or a direct phone call. 


We will do everything with our power to solve your problem, proactively. 


Requirements for a Refund


Item(s) must be unopened and in its original condition (i.e. Nootropic Performance Fuel, Nootropic Performance Fuel MAX, Nootropic Recovery Fuel or Blue Light Shield, etc. must be sealed).