K1 Players Club Terms and Conditions

K1 Club T&C

Last updated: June 4, 2021

By clicking “buy now” "learn more”, “log in”, “sign in", "create account", or "submit" and entering or otherwise using our website (the "Site"), you agree to and accept these terms and conditions.

The Terms constitute the entire agreement between you and K1 Performance LLC. ("K1") relating to our Subscription program. Please note that your use of the K1.gg website is also governed by our Terms of Use and Privacy Policy as well as all other applicable terms, conditions, limitations and requirements on the K1.gg website, all of which (as changed over time) are incorporated into these Terms. By placing an order and enrolling in our Subscription program, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

Benefits

When you purchase product(s) on K1.gg and enroll in our Subscription program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your shipping address, payment method, and products included in the program. Additionally, when you purchase certain products designated as "Subscription eligible, and enroll in the Subscription program for such products, you will save an additional percentage on our everyday low prices.

K1 reserves the right to change Subscription benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, K1 will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.

Notifications; Automatic Order Creation; Order Changes or Cancellation

When you place your initial order for a product and enroll in our Subscription program, you will receive an order confirmation and your first order will be processed. Your first order will be processed immediately. Your subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.

Credit Card Authorizations and Charges

When you sign up for continuous shipments on Subscription, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. K1 will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. Approximately 24 hours prior to your designated ship date, your order will be authorized, and a payment authorization hold will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount. For clarification purposes only, a payment authorization hold is not an actual charge, i.e, if an authorization hold is placed for $39 on August 1 and your payment method is charged $39 on August 2 when your order is shipped, you will only see one actual charge on your payment method on August 2 for $39. An authorization hold may impact the amount of remaining credit available to you under your chosen payment method.

Pricing; Payment; Renewal; Cancellation

The amount you are ultimately charged for a product delivered pursuant to our Subscription program will be the price of that item as stated when you enrolled or lower, if the price of the product is lower on our site as of the time your order is authorized. Once your order has shipped, your chosen credit card or other payment method will be billed this amount. The total cost charged to your payment method for each Subscription order will be the price of the item, less the Subscription discount or any other discount, if applicable, plus any applicable shipping charges and sales tax. Any credit balances on your K1.gg customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.

The charge for each Subscription item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Subscription order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your Subscription order.

Your subscription will remain in effect until it is cancelled. You can cancel at any time by call Customer Service toll free at 855-735-2647.

Returns and Refunds

Refunds must be requested within 14 days of purchase on the first purchase of any product (limited to 1 unique item per product type). For safety reasons, we cannot accept any returns of opened product for any reason, as K1 is a consumable product. 

Refunds are limited to the purchase price of the item. Shipping fees are not refundable and return shipping fees must be paid by customer. Customers refusing delivery of a valid order will have the return shipping fees charged to K1 deducted from the refund. Refunds may be made at our discretion in the event of any problems with the products. 

In order to be considered for reimbursement, you must do the following:

Contact Customer Service toll free at 855-735-2647, we are available Mon-Fri: 10am – 8pm EST, within 14 days of purchase (product issues not declared during this 14-day window are not entitled to a refund) for a Return Merchandise Authorization (RMA) number.

Once you have received your RMA, you can send the merchandise back (postmarked within 7 days of receiving the RMA. This RMA number must be clearly written on the outside of the package. Our shipping department will not, accept packages that do not have an RMA number on them.

We do not, and will not accept returns, or issue refunds for packages which are marked “return to sender” or “refused.” If you return a package, make sure you get tracking and proof of delivery.

Upon the receipt of your returned product that includes a valid RMA number, a refund will then be issued to the credit card used to make the purchase.

Once a return is received by our shipping department, it takes generally between 5-10 business days for the processing of refunds. Once a return is processed, it is possible for it take up to one billing cycle for this return to be posted to your account, depending on your financial institution.

Credit Card Statement

On your statement you will see our descriptor “K1 855-735-2647” next to your charge. For your convenience it includes our company name customer service toll free number in case you need to contact them for any reason.

Agreement Changes

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the K1.gg website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.

Additional Terms

We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Products are only available for shipping within the USA. Your participation in the Subscription program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization. All returns under Subscription are subject to the K1.gg Return Policy. Subscription are void where prohibited.

© K1 Performance, Inc. 2021.  All Rights Reserved.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any diseases.